Get help without leaving your desk
Agree to the terms, then enter the code your technician gives you. We’ll fix the problem while you watch.
📋 Remote support terms
These apply to every remote support session.
Payment before we connect
Eastwind Computers takes payment for remote support before connecting to your computer. Established business and managed IT customers are billed as needed, and follow-up work may have fees waived.
$100 flat fee — no refunds
Remote support is a $100 flat fee. There are no refunds for remote service.
If the remote session can’t fix it
We take 50% off labor when you bring the computer in to the shop for repair.
Your backups
I confirm that I have a current backup of my data, or I accept responsibility for any data loss.
Limitation of liability
I will not hold Eastwind Computers responsible for any damage or data loss that occurs while attempting the repair.
🔒 Enter your support code
Your technician gives you this code over the phone. It only works for your session, and only for a short time.
- Open the file we send youIt’s called Eastwind-Support-<your code>.cmd — open it from your Downloads.
- Allow it to runWindows asks “Do you want to allow this app to make changes?” — choose Yes. If you see a blue “Windows protected your PC” box, click More info, then Run anyway.
- Leave the black window openLeave it open until it says it is finished, then we’ll start working on the problem shortly.
No code yet? Call us on (503) 665-5197 and we will give you one.